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.Welcome to the CITI Program Knowledge Base

The CITI Program Knowledge Base provides helpful information to assist in the use of the CITI Program website.


The purpose of the CITI Program Knowledge Base is to provide support, resources, hints, tips and answers to frequently asked questions regarding the CITI Program.

 


Navigation:

  • Browse by topic to find related articles to your query by scrolling down, or

  • Type your query into the search box located to the right hand side of the screen.


Need additional assistance?


  • Use the "Live Chat" link in the menu to right to chat directly to a CITI Support technician. (limited availability during academic summer.)

  • Call CITI Support at (305) 243-7970. Technician available 8:30 am to 4:30 pm Monday through Friday (EST)

  • Submit a ticket to CITI Support using the "Submit New Ticket" link in the menu. Tickets are answered in a queuing system based on query type and priority.


We welcome contributions and feedback from learners and CITI institutional administrators. Please use the “Submit New Ticket” link to the right of the screen to share comments, questions, and feedback with the CITI Support team.


 
 
 
 

CITI Administrators

Topics:
.CITI Administrator Webinars
CITI Program Newsletters
Does CITI have portal access for my institution?
Does CITI have training for international researchers?
How can I request the Lab Animal Welfare Courses for my institution?
How can I request the RCR Courses for my institution?
How Can I Sign My Institution Up For the CITI Program?
How do I edit or customize the course curriculum for my institution?
How do remove an individual who is not affiliated with my institution?
How do response driven enrollment question work?
How long is the process for setting up a custom module?
How many administrators can we have at our institution?
I am a new administrator for my institution.
I want to verify there is no additional cost for adding the RCR Courses for existing CITI subscribers
Is it permissible to use the RCR material in a classroom setting in order to provoke discussion among the students?
Is it possible to have the material presented in the classroom and then have the quizzes completed online so each student gets a completion certificate?
Is the CITI Program accessible for blind or visually impaired learners?
Is the RCR course NSF mandated?
Journal of Clinical Research Best Practices Article Published on CITI Program
Look Back Feature
NEW Security Question Feature
Short Description of CITI Modules.
What dates are available to select for sending an email to remind the learner that a completion report will soon expire?
What email address is used for automated CITI communications?
What is involved with adding a custom module to our institution for CITI?
What is the fee for a custom module for CITI?
What is the mailing address for CITI Program?
What methods of payment does CITI Program accept?
Where can I obtain a copy of a W9 form?
Who do I contact for technical support?
Who do I contact regarding financial information for my institution?
 
 
 
 
 

CitiSupport Temas en Español

Temas:
Como participar en un curso.
Creo que estoy en el curso / grupo equivocado.
Mi curso de estado dice "No Aprobado"
¿Cómo puedo contactar con CITISupport?
 
 
 
 
 

CME Credits

Topics:


How do I apply for CME/CEU Credit:
How do I know if I am eligible for CME/CEU Credits ?
Who do I contact for my CME/CEU credits?
 
 
 
 
 

Completion Reports

Topics:

How do I know if I passed or not?
How do I print a completion report?
How do I view the modules that I have completed?
How does CITI decide when my Completion Report expires?
I don’t see my course listed on my learner menu, how do I print a completion report?
Is this a valid completion report?
My status still shows incomplete even with all modules completed
When is a Certificate Too Old?
When will CITI mail, fax, or email my official certificate?
Where do I print a certificate?
Why are the optional modules I took not showing up on my completion report?
Why does my completion report look different?
 
 
 
 
 

Courses and Learner Groups

Topics:


Can I complete the course in multiple sessions?
How can I find out when my coursework expires?
How can I take the optional modules after I have completed my course?
How do I access optional modules?
How do I enroll in a CITI course for the first time?
How do I retake a module?
How do I view the modules that I have completed?
How Does CITI decide which course I take?
How long will it take to complete the course?
How To Add A Course.
How to choose a learner group.
How To Enter A Course.
I think I am in the wrong course/group.
My course status states “Not Passed – Re-Enter”
The company/institution I work for is not registered with CITI. Can I still join?
Which languages can I view CITI Program?
Why wont my optional modules scores be included on my completion report?
Will the system save my work if I log out in the middle of a course?
 
 
 
 
 

Help Desk

Topics:

What is the mailing address for CITI?
What is the phone number for the CITI office?
What is the turn around time for the CITI Help Desk to answer my question?
Where is the CITI support center located?
Who do I contact for technical support?
 
 
 
 
 

HIPAA

Topics:


How do I set up a HIPAA Course for my institution?
 
 
 
 
 

How to Access the CITI Program Website


I am getting an error message when I try to access the CITI Program Website
 
 
 
 
 

International

Topics:


How do I take advantage of the CITI International (non English) Course site?
What languages are CITI courses offered in?
 
 
 
 
 

Lab Animal Welfare


How do I set up a CITI Lab Animal Welfare Course for my institution?
 
 
 
 
 

MISC

Topics:


Can I use the CITI Content in lectures and presentations at my participating institution.
CITI and blind or visually impaired learner.
I did not receive a reminder that my course was about to expire.
I received an email to take a refresher course but I am not sure what this is for.
Is there a limit to the number of users that can be on the CITI Course site at any one time?
Journal of Clinical Research Best Practices Article Published on CITI Program
What is an indepedent user?
What is the CITI newsletter?
 
 
 
 
 

Profile Information

Topics:


How do I merge my CITI accounts?
How do I set up a secondary email account?
How do update my email address?
My address, phone number, degree status, or department has changed and I need to update my completion report.
My name has changed, how do I update the information in my CITI profile?
Which languages can I view CITI Program?
 
 
 
 
 

Quizzes and Scores

Topics:

How are the quiz scores calculated?
How do I access the quiz for the module?
How do I know if I passed or not?
How do I view the modules that I have completed?
How long will it take to complete the course?
I repeated the quiz but my score did not change?
My course status states “Not Passed – Re-Enter”
Why won't my optional modules scores be included on my completion report?
 
 
 
 
 

RCR

Topics:


How do I enroll in the CITI Public Access RCR Course?
How do I set up a customized RCR Course for my class?
Is the RCR course NSF mandated?
What is the RCR?
 
 
 
 
 

Registration

Topics:
Can I view the CITI Program website in other languages?
How do I merge my CITI accounts?
How do I register as a new learner
How do I remove my affiliation from an Institution
How to to add/change your affiliated institution
I chose the wrong institution
My institution has changed
Steps for registering using a screen reading software. (blind and visually impaired learners)
What are the username and password requirements for the CITI Program?
What information is needed to register as an independent user?
What is the fee for an independent user?
 
 
 
 
 

Tips for viewing the modules

Topics:

Tips for using the CITI Program website with a screen reading software
Tips for viewing the modules
 
 
 
 
 

Username and Password

Topics:


How do I change my Contact Information and User Profile?
How do I change my Username, or Password?
I can’t remember my username, should I just create a new profile?
I forgot my username and/or Password. What do I do?
I obtained a Username and Password from the "Blackboard" Course site.
 
 
 
 
 

What is Collaborative Institutional Training Initiative (CITI)?

Topics:


Journal of Clinical Research Best Practices Article Published on CITI Program
What is Collaborative Institutional Training Initiative (CITI)?